NOC

High quality 24/7 white label NOC services

Day or night, solving your client’s issues with urgency is our sole focus. Three options for NOC support provides the perfect fit for your particular needs, plus our team has a special knack for customer service.

We know there are a lot of folks out there talking about outsourced NOC. But you’ll find we take it very seriously.

You know why?

Meet P1 SLAS

97%

First Call Resolution

94%

Average Patch Compliance & Health

96%

Quarterly Backup Restore Testing

100%
We work as an extension of your team, with biweekly service reviews and detailed QBRs. We built our NOC for our own MSP business, so we provide detailed reporting, higher than industry standard SLAs and vendor management. Yep, that means we won’t bounce a ticket back to you just because a vendor needs to be looped in.


Watch

Monitoring & P1 Resolution
  • Hardware & software audits
  • Screen Control access client
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • Patch whitelisting service
  • Multivendor A/V management

Care

Monitoring & Maintenance
  • Remote restart of services by NOC
  • Full remote problem resolution by NOC
  • Patch deployment by NOC
  • Discounted project services

Ignite

Complete Management
  • Proactive or on-demand server restart
  • Global policy troubleshooting
  • System performance analysis & troubleshooting
  • MS Exchange health check & defragmentation
  • MS Service Pack installation