Helpdesk Services Free Up Your Techs’ Time
Two levels of gray-labeled helpdesk support keep your clients (and your team) smiling with better than 70% first-call resolution. We can help your days go more smoothly with 24×7 support, or give your team back their nights and weekends with our second option.
Don’t just take our word for how awesome we are. Our CSAT scores from customers average 97%. We are talking BIG smiles on everyone’s faces!
You know why?
Average Call Answer Time
30 Sec
Net CSAT Score
97.7%
First Call Resolution
76%
CSAT Response Rate
40%
We’ll take tasks that can bog down your team and frustrate your customers and turn them into wins for your MSP.
Watch
Monitoring & P1 Resolution
- Hardware & software audits
- Screen Control access client
- Ticket-based workflow
- Ticket escalation with steps to resolution
- Patch whitelisting service
- Multivendor A/V management
Care
Monitoring & Maintenance
- Remote restart of services by NOC
- Full remote problem resolution by NOC
- Patch deployment by NOC
- Discounted project services
Ignite
Complete Management
- Proactive or on-demand server restart
- Global policy troubleshooting
- System performance analysis & troubleshooting
- MS Exchange health check & defragmentation
- MS Service Pack installation